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IT Service Management Lead
1 week ago
We are seeking an experienced Operations Manager to join our team. The successful candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels.
Key Responsibilities
• Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs).
• Develop and maintain strong relationships with clients, handling their expectations and resolving any issues promptly.
• Identify and rectify service delivery issues, conduct root cause analysis, and implement service improvement plans.
Requirements
• Proven experience as a Service Delivery Manager or in a similar role.
• Strong understanding of service delivery processes and procedures.
• Excellent leadership and customer management skills.
• Ability to manage and lead teams.
About HCLTech
HCLTech is a leading IT services company that provides end-to-end technology solutions to global enterprises. We are committed to delivering innovative and effective solutions that drive business value for our clients.
