Customer Service Team Lead
7 days ago
Drive success as a hands-on leader, guiding and motivating your team to achieve operational excellence.
This is an opportunity to combine leadership with day-to-day operations. As a Customer Service Team Leader, you'll lead by example, managing tasks, planning workloads, resolving challenges, and fostering collaboration. If you're adaptable, organized, and ready to take on a leadership role, we want to hear from you.
Your responsibilities:
- Handle customer inquiries via email, striving to deliver exceptional service.
- Coordinate and lead the team across Denmark, Sweden, and Norway, ensuring adherence to procedures and standards.
- Identify and implement process improvements to enhance efficiency and customer satisfaction.
- Train new team members and develop existing employees through workshops and training sessions.
- Prepare performance reports and analyze data to uncover trends and opportunities for improving service.
We're looking for someone with:
- Strong leadership and motivational skills to guide and develop a team.
- Excellent problem-solving abilities to identify root causes of customer issues.
- Strong communication skills in one of the Scandinavian languages and in English.
- Highly organized and skilled at task prioritization.
- A collaborative mindset to work seamlessly with other departments.
We offer:
- A competitive pension scheme.
- A performance-based bonus.
- Access to healthcare benefits.
- Fritvalg options for flexible benefits.
About RS:
RS has been solving engineering problems for over 80 years. We turn 'what ifs' into 'why nots', making amazing happen for a better world.
We provide service and product solutions to customers worldwide. Our purpose? To make a difference in people's lives.
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