Technical Operations Specialist
1 month ago
Job Title: Technical Operations Specialist - Copenhagen
About the Role:
We are seeking a highly skilled and experienced Technical Operations Specialist to join our dynamic team in Copenhagen. As a key member of our IT operations team, you will be responsible for providing first-line technical support to our employees across the globe.
Key Responsibilities:
- Provide timely and effective technical support to employees via phone, email, or in-person.
- Troubleshoot hardware and software issues, ensuring prompt resolution to minimize downtime.
- Manage user accounts and permissions in Microsoft Entra ID (formerly Azure AD) and maintain accurate documentation of IT assets.
- Support the installation and troubleshooting of software, including Microsoft Office 365 and Business Central ERP.
- Maintain Aruba and Palo Alto network setups, ensuring network stability, security, and remote access for team members.
Requirements:
- Bachelor's or Master's degree in Computer Science, Software Development, or related field.
- Minimum 1-2 years of experience in IT support or related role.
- Excellent customer service skills with a patient and friendly approach to problem-solving.
- Familiarity with Microsoft Office 365, Entra ID, and Business Central ERP is a plus.
- Strong communication skills, both written and verbal.
Benefits:
- A competitive salary of approximately $45,000 - $60,000 per year, based on experience.
- The opportunity to work with a global team and contribute to the success of Pas Normal Studios.
- A dynamic and fast-paced work environment with opportunities for growth and development.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
About Pas Normal Studios:
Pas Normal Studios is an innovative and passionate company driven by a shared vision to inspire people to explore their own road. With a strong focus on quality, craftsmanship, and sustainable solutions, we strive to be the pioneering brand for dedicated cyclists worldwide.
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