IT Operations Specialist
4 weeks ago
Circle K is seeking an IT Operations Specialist to join their team in Copenhagen, Denmark.
About the RoleAs an IT Operations Specialist, you will be a key member of our retail IT operations team, supporting store operations and ensuring secure and stable IT services. You will work closely with external vendors, internal stakeholders, and business units to drive alignment and excellence in IT operations.
Key Responsibilities- Provide technical support to 1st line service desk teams, 3rd line SMEs, local service partners, end users, and customers to ensure seamless store operations.
- Install and configure OS and 3rd party application software, desktop OS, and application support.
- Configure, maintain, and support devices and applications within the retail environment, including back-office and point-of-sale applications.
- Support new store openings, migrations, decommissioning, and align with business-driven needs requiring IT functionality or support.
- Distribute, update, patch, and deploy software to the retail estate to ensure secure and stable operations.
- Troubleshoot and coordinate customer and local business unit issues, owning and escalating issues as required.
- Manage incident, problem, and change management, ensuring accurate information is applied to logging systems and timely closure of incidents, problems, or changes.
- Monitor and resolve alarms generated from alerts on supported systems.
- Configure, maintain, and support communication services, including network, WAN, LAN, Wi-Fi, and associated equipment.
- Foster collaboration with vendors and partners to ensure secure and cost-effective operations aligned with agreed SLAs.
- Track and report on agreed quality, security, and performance KPIs to ensure secure and stable operations.
- Ensure that IT operational routines are thoroughly documented and followed by vendors and internal resources.
- Train and educate vendors and internal resources on best practices.
- Participate in projects related to the Retail IT environment, coordinating and executing project plans and tasks locally, European, or globally as needed.
- Bachelor's degree in an IT-related field.
- 3-5 years' experience in an IT operational, field service, level 1/2 service desk, or retail IT environment role.
- Experience with database and SQL management.
- Understanding of network topology and support.
- Experience managing distributed systems and locations.
- Proficiency with Microsoft products and systems.
- Experience in a service delivery role or managing external vendors.
- Fluent oral and written English.
- Valid driving license.
The estimated salary for this position is around €60,000 - €80,000 per year, depending on experience. Circle K offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive benefits package.
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