Technical Customer Support Specialist

3 days ago


Copenhagen, Copenhagen, Denmark Abbott Laboratories Full time

We are seeking a skilled Technical Customer Support Specialist to join our team at Abbott Laboratories in Copenhagen, Denmark.

About the Role

As a Technical Customer Support Specialist, you will provide expert phone support for instruments, applications, and analyses to our Nordic customers. You will conduct investigations and troubleshooting for instruments, applications, and analyses using Abbott's remote service tools, guiding customers through repairs over the phone. Additionally, you will coordinate urgent repair visits for service technicians and participate in the implementation of Abbott's new proactive technologies.

The ideal candidate will have a degree in biomedical engineering or equivalent, strong knowledge of laboratory operations, experience with analytical instruments for immunology and/or clinical chemistry, and previous experience in customer service. Fluency in Danish and English, both written and spoken, is required, with fluency in other Nordic languages being a plus.

Key Responsibilities
  • Conduct investigations and troubleshooting for instruments, applications, and analyses using Abbott's remote service tools.
  • Coordinate urgent repair visits for service technicians.
  • Participate in the implementation of Abbott's new proactive technologies.

We offer a competitive salary of 55000 - 65000 USD per year, depending on experience, as well as excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities, and good career perspective.

About Abbott Laboratories: We are a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health.

Benefits
  • Competitive salary of 55000 - 65000 USD per year.
  • Excellent primary and secondary benefits.
  • Positive working atmosphere.


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