Customer Success Business Partner
2 weeks ago
As a Customer Success Business Partner at Neurons, you will play a critical role in driving customer success and growth.
- You will be responsible for end-to-end customer relationships, ensuring seamless onboarding and continuous support throughout their lifecycle.
- Promptly respond to and manage pipeline, engagement, health, and risk alerts through key tools, programs, and insights.
- Develop strategic plans for client engagements, build strong relationships with key stakeholders, and identify opportunities to reduce churn risk.
- Monitor clients' usage of our products/services and provide guidance on maximizing value.
- Evaluate and address customer issues effectively, both general and individual.
- Stay current and develop new uses for Neurons' innovative products and features that align with customer business needs and goals.
- Collaborate with Sales, Marketing, and Product teams to advocate for customer needs and provide quality feedback.
- Ensure all activities, both customer-facing and administrative, are concluded in a way that aligns with agreed-upon levels of quality and timeframe.
- Provide comprehensive onboarding and training to ensure customers get the most value from Neurons' services.
- Proactively manage portfolio health and re-activate dormant customers.
- To succeed in this role, you'll need to demonstrate a growth mindset, strong sense of responsibility, and unwavering integrity.
- A successful candidate will be aspirational, self-motivated, and a team player who thrives in a growing environment and is ready to grow with the company.
- You'll bring +5 years of experience in customer-facing roles, building relationships while mitigating churn, promoting engagement, and revenue growth.
- Direct experience working within or with creative, marketing, or performance marketing agencies is highly valued.
- You'll possess an understanding of key marketing principles and disciplines, including digital marketing, branding, and advertising.
- Professional communication and interpersonal skills, strong problem-solving abilities, and a proactive approach to addressing client needs are essential.
- You'll conduct business in English, written and spoken.
- A growth mindset, strong sense of responsibility, and unwavering integrity are non-negotiable.
- We prioritize employee well-being with initiatives like yoga practice, healthy breaks, and mental health resources.
- We enjoy coming together for Friday Hygge, where you might find us singing karaoke, playing bingo, video games, or board games.
- In-house lunch
- Pension Plan
- Private Health insurance
- Parental leave benefits
- Quarterly company events
- Team Events
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