Customer Success Business Partner

2 weeks ago


Taastrup, Høje-Taastrup Kommune, Denmark The HubDanske Bank Full time
About the Role

As a Customer Success Business Partner at Neurons, you will play a critical role in driving customer success and growth.

  1. You will be responsible for end-to-end customer relationships, ensuring seamless onboarding and continuous support throughout their lifecycle.
  2. Promptly respond to and manage pipeline, engagement, health, and risk alerts through key tools, programs, and insights.
  3. Develop strategic plans for client engagements, build strong relationships with key stakeholders, and identify opportunities to reduce churn risk.
  4. Monitor clients' usage of our products/services and provide guidance on maximizing value.
  5. Evaluate and address customer issues effectively, both general and individual.
  6. Stay current and develop new uses for Neurons' innovative products and features that align with customer business needs and goals.
  7. Collaborate with Sales, Marketing, and Product teams to advocate for customer needs and provide quality feedback.
  8. Ensure all activities, both customer-facing and administrative, are concluded in a way that aligns with agreed-upon levels of quality and timeframe.
  9. Provide comprehensive onboarding and training to ensure customers get the most value from Neurons' services.
  10. Proactively manage portfolio health and re-activate dormant customers.
About You
  • To succeed in this role, you'll need to demonstrate a growth mindset, strong sense of responsibility, and unwavering integrity.
  • A successful candidate will be aspirational, self-motivated, and a team player who thrives in a growing environment and is ready to grow with the company.
  • You'll bring +5 years of experience in customer-facing roles, building relationships while mitigating churn, promoting engagement, and revenue growth.
  • Direct experience working within or with creative, marketing, or performance marketing agencies is highly valued.
  • You'll possess an understanding of key marketing principles and disciplines, including digital marketing, branding, and advertising.
  • Professional communication and interpersonal skills, strong problem-solving abilities, and a proactive approach to addressing client needs are essential.
  • You'll conduct business in English, written and spoken.
  • A growth mindset, strong sense of responsibility, and unwavering integrity are non-negotiable.
About Us
  • We prioritize employee well-being with initiatives like yoga practice, healthy breaks, and mental health resources.
  • We enjoy coming together for Friday Hygge, where you might find us singing karaoke, playing bingo, video games, or board games.
  • In-house lunch
  • Pension Plan
  • Private Health insurance
  • Parental leave benefits
  • Quarterly company events
  • Team Events


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