Customer Success Director
2 weeks ago
At Neurons INC. ApS, we're on the cusp of a revolution in consumer neuroscience. As a key player in our CX department, you'll be part of defining how we drive and succeed in our end-client segment.
We're not just innovating; we're pushing boundaries by predicting consumer responses in seconds. Our groundbreaking AI merges with profound neuroscience insights, empowering brands to understand and engage with their audiences like never before.
This is an exciting opportunity for a Customer Success Manager to join our fantastic team and play a crucial role in client relationships and account growth.
Your responsibilities will include:
- Overseeing the health and success of assigned customers throughout their lifecycle.
- Responding promptly to pipeline, engagements, health, and risk alerts through key tools and insights.
- Proactively strategizing for all engagements with clients, building strong relationships with stakeholders to identify opportunities and reduce churn risk.
- Maintaining open communication channels with clients to provide guidance on product/service usage and maximizing value.
- Effectively handling customer issues and providing solutions to ensure high levels of satisfaction.
- Staying up-to-date with Neurons' innovative products and features to align with customer needs and goals.
- Collaborating with Sales, Marketing, and Product teams to advocate for customer needs and provide quality feedback.
- Evaluating activities to ensure alignment with agreed-upon quality and timeframe standards.
- Providing comprehensive onboarding and training to help customers get the most out of Neurons' services.
- Ensuring the overall health of your portfolio and reactivating dormant customers as needed.
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Customer Success Representative
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Customer Success Representative
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Customer Success Manager
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