Technical Solutions Specialist
5 days ago
We are seeking a talented Customer Support Expert to join our team at RSGROUP. As a key member of our customer-facing organization, you will be responsible for providing exceptional technical support to our customers through various channels.
Job DescriptionIn this role, you will be the primary point of contact for customers seeking technical guidance and assistance. You will work closely with cross-functional teams to resolve complex technical issues and provide solutions that meet our customers' needs.
- Key Responsibilities:
- Provide expert technical support to customers via phone, email, and live chat
- Collaborate with internal stakeholders to resolve complex technical issues
- Develop and maintain strong relationships with customers and suppliers
- Contribute to the development of new products and services by providing feedback and suggestions
Requirements
To succeed in this role, you must have excellent communication and interpersonal skills, as well as a strong understanding of technical concepts and principles. Additionally, you should be proficient in one or more programming languages and have experience working with software applications.
- Qualifications:
- Bachelor's degree in Computer Science or related field
- At least 2 years of experience in technical support or related field
- Strong knowledge of computer systems and software applications
- Excellent communication and interpersonal skills
What We Offer
In addition to a competitive salary and benefits package, we offer a dynamic and supportive work environment that encourages professional growth and development. If you are a motivated and experienced technical professional looking for a new challenge, please submit your application today
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