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Logistics Customer Service Specialist
2 months ago
Maersk stands as a global frontrunner in integrated logistics, having pioneered the industry for over a century. Through innovation and transformation, we are redefining the limits of possibility, consistently establishing new benchmarks for efficiency, sustainability, and excellence.
At Maersk, we champion the strength of diversity, collaboration, and ongoing learning, striving to ensure that our workforce mirrors and comprehends the customers we serve. With a workforce exceeding 100,000 across 130 nations, we unite to shape the future of global trade and logistics.
Together, we leverage advanced technologies and unlock opportunities on a worldwide scale. Let us navigate towards a more sustainable future with Maersk.
What We Provide
This role presents an exciting career opportunity within an international, dynamic business environment recognized for its diversity and fast-paced nature. You will focus on cultivating valuable relationships with both existing and prospective customers while collaborating with highly skilled teams in an atmosphere where your contributions will be acknowledged and rewarded. You will engage with remarkable and diverse colleagues who are deeply committed to upholding Our Values and collectively striving for excellence on behalf of our customers, society, and one another.
The position of Logistics Customer Service Specialist entails taking comprehensive responsibility for the customer experience by overseeing and monitoring the complete shipment process on behalf of the customer’s supply chain operations, ensuring compliance with all company protocols and regulatory requirements. You will serve as the primary contact for stakeholders regarding daily operational activities.
Key Responsibilities:
Oversee and monitor the complete shipment process on behalf of the customer’s supply chain operations. Coordinate with various stakeholders involved in the shipment process. Manage the overall flow of an end-to-end shipment. Deliver added value to customers through effective business solutions, leveraging strong business acumen and process understanding. Resolve queries with shippers, customers, key account managers, and other stakeholders, ensuring timely responses. Maintain a customer-centric approach to minimize errors and implement preventive measures to avoid recurrence. Prepare and submit all necessary documentation promptly and accurately, keeping internal and external stakeholders informed of progress. Responsible for cross-selling/up-selling and ensuring customer retention. Adhere to established processes and Standard Operating Procedures (SOPs) during daily operations. Identify and report deviations from processes compared to Internal Operating Procedures (IOPs) proactively to the customer and reporting head. Respond to all inquiries accurately and promptly, escalating issues as defined in SOPs/IOPs. Maintain effective and proactive communication by regularly participating in conference calls with clients to ensure seamless process flow. Document and report performance metrics to provide actionable recommendations on service delivery successes and failures. Collaborate with Key Account Managers and the commercial team to strengthen customer relationships. Comply with specific customer SOPs and monitor relevant KPIs. Execute reports or other tasks as assigned by the Team Leader/Manager.We Seek Candidates Who:
Ideally possess a few years of relevant experience in supply chain or logistics. Fresh graduates are encouraged to apply, preferably those with studies related to supply chain management and logistics. Exhibit excellent communication skills and the ability to confidently coordinate with stakeholders. Demonstrate stakeholder management skills and the ability to build relationships. Show a passion for driving closures and a strong customer service orientation. Are results-oriented. Are well-organized and able to work effectively under pressure. Are team players who collaborate with others to achieve results and foster teamwork. Have a solid understanding of operational processes. Convey a sense of urgency and drive issues to resolution, persisting despite challenges.Maersk is dedicated to fostering a diverse and inclusive workplace, embracing various styles of thinking. We are an equal opportunity employer and welcome applicants regardless of race, color, gender, age, religion, national origin, or any other characteristic protected by applicable law.
