Dynamic EV Industry Champion
1 month ago
Revolutionize the Global EV Charging Experience
Monta ApS, a pioneering EV platform, is seeking a highly motivated Senior Strategic Customer Success Manager to join our dynamic and growing team. As a key member, you will be responsible for managing our industry-leading Strategic Partners with a focus across the DACH region.
About the Role:
- We are looking for a seasoned professional with 5+ years of experience working in a customer-facing role with strategic organizations, preferably Fortune 500 companies.
- Fluency in German and English is essential, with additional language capabilities being a plus.
- You will be based in Copenhagen or Berlin, with the possibility of occasional international travel.
- A strong commercial acumen with a customer-first mentality, coupled with excellent communication and presentation skills, is crucial for success in this role.
- Experience navigating large global organizations, dealing with technical and commercial teams, including partner enablement and complex setups, is highly valued.
- A proven track record of project management and stakeholder management skills internally and externally, as well as SaaS AND/OR industry experience in customer success management, portfolio management, success planning, key account management, driving revenue growth, product adoption, health scores, renewal management, and customer satisfaction within strategic accounts, is required.
- The ideal candidate will have the ability to travel to see partners globally at a minimum of two weeks per quarter.
Your Key Outcomes:
- Develop and maintain strong relationships with key stakeholders, including executive sponsors, decision-makers, executive buyers, project managers, and influencers.
- Act and take ownership as the operational lead & trusted advisor for all stakeholders in your dedicated book of business in regards to workflow realization and product enablement to improve product adoption, ensure seamless product implementation, migration and proactively lead the customer through their lifecycle.
- Collaborate with your counterpart in Account Management to handle risk proactively, manage renewals, and grow your book of business over time to drive retention and expansion across your portfolio.
- Ensure customer retention through strategic touchpoints, effective project management, escalation management, and success planning.
- Create champions internally within the customer's environment via effective customer onboardings and 'train the trainer' initiatives.
- Forecast and track key account metrics and analyze trends to identify opportunities and mitigate risks for both the customers and Monta alike.
- Utilize tool stack & our CRM to manage and prioritize activities for each account, ensuring that all customer interactions are tracked and all records are kept up-to-date and managed appropriately.
- Collaborate with internal teams, including sales, account management, finance, marketing, and product, to ensure our strategic partners are receiving the best possible service and support.
- Develop a deep understanding of our product and how it can be used to meet the needs of our strategic partners.
- Work closely with our partners to understand their strategic value drivers and provide guidance and recommendations on how our software can be leveraged to achieve their goals.
- Identify and mitigate risks associated with our strategic partners, including churn, pricing concerns, and customer satisfaction issues.
Becoming a Part of Our Team
You'll enjoy a competitive salary of approximately €80,000 per year, flexible work-from-home policy, generous warrant program, 30 paid vacation days (five weeks + five top-up days), subsidized gym membership, and free snacks and beverages at our offices. You'll also have access to a shared company car, personal learning budget, pension and health insurance accounts, and paid parental leave. Join us in revolutionizing the global EV charging experience
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