Operations Excellence Lead
1 day ago
Pandora A/S is looking for an experienced Operations Excellence Lead to drive process improvements and optimize operational workflows across digital partner platforms. As a key member of the Global Digital & E-Commerce team, you will analyze operational metrics, develop and maintain SOPs, and collaborate with internal teams and external partners to ensure seamless integration and maximum efficiency.
About the Role:
- Analysis of operational metrics such as sell-through rates, fulfillment speed, and order accuracy to drive process improvements.
- Development and maintenance of standard operating procedures (SOPs) to streamline operational processes, leveraging technology and automation where possible.
- Collaboration with internal teams and external partners to troubleshoot and resolve operational issues related to inventory management, order processing, and data feeds.
- Communication with digital partners on operational queries, providing guidance and ensuring adherence to Pandora's standards.
- Leveraging technical expertise to optimize operational workflows and enhance partner experiences.
About You:
To succeed in this role, you must possess exceptional analytical skills, a strong technical understanding of e-commerce operations, and excellent communication skills for collaborating with internal teams, external partners, and technical stakeholders.
Key Qualifications:
- Experience in e-commerce operations, preferably within digital marketplaces or multi-brand platforms.
- Familiarity with integrator tools such as Rithum, Tradebyte, or similar platforms for data exchange and integration.
- Strong technical aptitude with experience in PIM, and OMS (e.g., Inriver or similar).
- Exceptional analytical and problem-solving skills.
- Excellent communication skills.
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