Operations Excellence Lead

1 day ago


Copenhagen, Copenhagen, Denmark Pandora AS Full time
Job Details

Pandora A/S is looking for an experienced Operations Excellence Lead to drive process improvements and optimize operational workflows across digital partner platforms. As a key member of the Global Digital & E-Commerce team, you will analyze operational metrics, develop and maintain SOPs, and collaborate with internal teams and external partners to ensure seamless integration and maximum efficiency.

About the Role:

  1. Analysis of operational metrics such as sell-through rates, fulfillment speed, and order accuracy to drive process improvements.
  2. Development and maintenance of standard operating procedures (SOPs) to streamline operational processes, leveraging technology and automation where possible.
  3. Collaboration with internal teams and external partners to troubleshoot and resolve operational issues related to inventory management, order processing, and data feeds.
  4. Communication with digital partners on operational queries, providing guidance and ensuring adherence to Pandora's standards.
  5. Leveraging technical expertise to optimize operational workflows and enhance partner experiences.

About You:

To succeed in this role, you must possess exceptional analytical skills, a strong technical understanding of e-commerce operations, and excellent communication skills for collaborating with internal teams, external partners, and technical stakeholders.

Key Qualifications:

  1. Experience in e-commerce operations, preferably within digital marketplaces or multi-brand platforms.
  2. Familiarity with integrator tools such as Rithum, Tradebyte, or similar platforms for data exchange and integration.
  3. Strong technical aptitude with experience in PIM, and OMS (e.g., Inriver or similar).
  4. Exceptional analytical and problem-solving skills.
  5. Excellent communication skills.


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