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Sales Excellence Lead

1 week ago

Copenhagen, Copenhagen, Denmark Puzzel AS Full time
About Us

Puzzel AS is a leading provider of cloud-based contact center solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact center, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years' experience since our foundation in Norway, we're already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years.

The Role

We are seeking an experienced Account Executive to join our team in Copenhagen. As an Account Executive, you'll be responsible for prospecting and closing deals with new customers – technically, any business that has a B2C customer contact function is a possible target, although our ICP sits within mid-market across Insurance; Banking or Finance; Utilities; Telcos; Public Sector & Retail.

You'll be proactive and solution-oriented, and not afraid to shake things up. Excellent communication skills are a must, as well as the ability to close deals, either through pure new business generation or upselling/cross-selling.

You should have good time management skills, be comfortable running your own processes and excel at the following:

  • Building and nurturing relationships with customers or creating business opportunities from scratch – it's important to highlight that you'll be managing the full sales cycle from prospect to close, before passing onto the implementation/Customer Success team.
  • Initiating and leading activities that contribute to goal achievement for growth and profitability in the portfolio.
  • Conducting activities such as demos and presentations.
  • Performance and budget responsibility for your own portfolio.
  • High self-motivation and being able to implement a structured way of working.
  • Thoroughly understand the customer's needs, business, and processes.
  • Working under pressure and to deadlines.
  • Interacting with clients and customers both internally and externally.
  • Making the most of our systems and automated sequences to minimise manual work and continued best practice for RevOps (Salesforce and Outreach in particular).