Technical Support Engineer
2 months ago
Ocuco is a fast-growing, international Irish-owned software company with headquarters in Dublin and offices globally. The company develops and markets comprehensive optical software products for eye care professionals, optical retail chains, and labs. At Ocuco, employees are offered not just job opportunities but careers both nationally and internationally.
Job Profile
We are seeking a technically gifted Danish-speaking engineer or technician with an IT-related degree to join the Global Operations team as a Professional Service Supporter in Dublin. Based on skills and interests, the successful candidate may be focused on providing technical support services or training customers in locations including the USA, the UK, Ireland, and Canada.
This position offers a great entryway into a dynamic software company where energy and talent are rewarded.
The ideal candidate will have:
- A relevant degree (IT-related)
- Perfect fluency in Danish and English
- 1+ years' experience in customer-facing roles supporting business applications
The ideal candidate should also possess:
- Ability to acquire new technical information quickly
- 'No problem', 'Can do' attitude always getting the job done
- Experience in software training, technical support, or another IT area
- Basic troubleshooting skills
- Attention to detail and perfectionist instincts
The salary for this role is estimated at €50,000 - €60,000 per annum, based on market rates and qualifications.
Ocuco offers an attractive salary package, including a pension scheme, insurance package, wellness program, excellent working environment, free lunch, and other benefits.
We provide relocation support for candidates who need to move to Dublin, including free accommodation in our company apartment for up to 3 months and assistance with opening a bank account, registering with local authorities, and understanding local transport and services.
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