Technical Support Specialist
1 month ago
Ocuco is a dynamic, expanding, international Irish-owned software company that develops and markets a comprehensive suite of optical software products for eye care professionals, optical retail chains, and labs. With headquarters in Dublin and offices worldwide, Ocuco offers its employees not just job opportunities but careers both nationally and internationally.
Job Profile: We are seeking a technically gifted Danish-speaking engineer/technician with an IT-related degree to join our Global Operations team as a Professional Service Supporter. The successful candidate will be based in our headquarter in Dublin and may be focused on the provision of technical support services or training to our customers in locations including the USA, the UK, Ireland, and Canada.
This position is a great entryway into a software company where energy and talent are rewarded. As a member of our Global Operations team, you will play a key role in supporting our installed customer base and installing our software on customer sites.
- Providing technical support to our customers.
- Installing our software on customer sites.
- Training our customers, which may involve some travel internationally and occasional weekend work.
The ideal candidate will have:
- A relevant degree (does not have to be an IT degree).
- Perfect fluency in Danish and English.
- 1+ years' experience in a customer-facing role supporting a business application. Graduates may be considered.
- Ability to acquire new technical information quickly.
- A 'no problem', 'can do' attitude that always gets the job done.
We offer an attractive salary package, including a market-rate salary, pension scheme, insurance package, wellness programme, excellent working environment, free lunch, and many other benefits.
For candidates who need to relocate to Dublin, we will provide free accommodation in the company apartment for up to 3 months and full advice and forms required to open a bank account, get set up with the revenue office, understand local transport, rental websites, and general advice on services for newcomers.
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