Customer Service Team Lead Position

24 hours ago


Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time

Drive Business Growth through Exceptional Customer Experiences

At GN Store Nord A/S, we are committed to delivering outstanding customer experiences that exceed our customers' expectations. We are seeking a seasoned Customer Service Team Lead to join our Jabra India team and play a vital role in driving business growth.

The successful candidate will possess excellent leadership skills, with a proven track record of developing and maintaining high-performing teams that drive business outcomes.

Key Responsibilities:

  • Develops and executes strategies to ensure high-quality customer support and services.
  • Collaborates with cross-functional teams to drive business outcomes and improve operational efficiency.
  • Conducts regular performance evaluations and provides coaching to team members to enhance their skills and knowledge.
  • Identifies opportunities for process improvements and implements changes to optimize team performance.

Requirements:

  • Bachelor's degree in Information Technology or a related field.
  • 10+ years of experience in customer service, preferably in telecom or high-tech consumer electronics industries.
  • 4+ years of experience as a Customer Support Supervisor/Manager or similar role supporting B2C/B2B customers in India.
  • Familiarity with Jabra products and hi-tech audio/video solutions is a plus.

Desirable Skills:

  • Experience using help desk software, softphones, videoconference solutions, and remote support tools.
  • Proficiency with Microsoft Office applications.
  • Experience with CRM systems.
  • Excellent communication skills in English and Hindi.

Personal Characteristics:

  • Strong customer focus and ability to deliver phenomenal customer experiences.
  • Ability to work with diverse customer types.
  • Proven ability to communicate complex technical problems in a human tone and customer-friendly language.
  • Strong interpersonal skills required to function both in a team environment and build relationships with valued customers.

Location: Bangalore



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