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Cloud Support Specialist

2 weeks ago

Århus, Århus Kommune, Denmark nShift Full time
About Us
nShift is a leading global provider of cloud-based delivery management solutions. Our cutting-edge technology enables the seamless shipment and return of nearly one billion packages every year, across 190 countries.

With headquarters in London and Oslo, and over 500 employees globally, nShift is dedicated to providing innovative solutions to the world's top e-commerce, retail, manufacturing, and 3PL companies. Our unique ability to integrate with over 1000 carriers sets us apart from competitors.

We're passionate about shaping the future of shipping, one frictionless journey at a time.

Purpose of Role
nShift is undergoing rapid growth and we're seeking a talented support engineer to join our team in Bucharest, Oslo, or Aarhus. As a key contributor, you'll collaborate closely with customers and partners to provide expert technical support via various channels. Your main objective will be to deliver exceptional customer experiences by efficiently resolving issues and maintaining high levels of satisfaction.

You'll be responsible for handling Service Requests, resolving Incidents, and ensuring compliance with SLA and CSAT standards. To excel in this role, you must possess technical expertise, a service-oriented mindset, and excellent communication skills.