Operations Management Specialist

6 days ago


Copenhagen, Copenhagen, Denmark NTT DATA Business Solutions Full time

**About the Role:**

We are seeking a seasoned Operations Manager to oversee the day-to-day management and operational efficiency of our Service Delivery Model (care4HR) within the Nordic region.

The successful candidate will play a key role in ensuring smooth operations, managing resources, and supporting continuous improvement initiatives. Key responsibilities include:

  1. Day-to-Day Operations Management: Overseeing care4HR's daily operations, including resource allocation and coordination.
  2. Content & Process Management: Maintaining and updating the internal care4HR SharePoint site, templates, procedures, customer overviews, and key client information.
  3. Compliance & Documentation: Ensuring compliance, routines, and documentation for managing consultants' access to client instances.
  4. Graduate Coordination: Onboarding, educating, and following up with dispatchers (graduates) to manage ticket coordination seamlessly.
  5. SLA Monitoring & Reporting: Establishing SLA monitoring routines and clear reporting structures for consultant and customer follow-ups.
  6. Consultant Workload Optimization: Tracking consultant workloads, ensuring fair ticket distribution, and adjusting resource allocations as needed.
  7. Client Setups & Quality Assurance: Coordinating practicalities related to ISP (ticketing tool), setting up new clients, and performing quality assurance on ticket content.


  • Copenhagen, Copenhagen, Denmark Hays Specialist Recruitment Full time

    Company OverviewHays Specialist Recruitment is a leading recruitment agency with a strong reputation for delivering exceptional results.Our client is a forward-thinking organization that values innovation and excellence in all aspects of its operations.


  • Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time

    Job OverviewWe are seeking an experienced Programme Operations Specialist to join our team. As the Programme Operations Specialist, you will be responsible for the financial and administrative coordination and support of Europe and Global Response country programme and regional activities.The successful candidate will act as the first point of contact in...


  • Copenhagen, Copenhagen, Denmark Atkins Danmark AS Full time

    About the RoleAt Atkins Danmark A/S, we are seeking a highly skilled Electrical Operations Specialist to join our team. As a key member of our operations group, you will be responsible for overseeing site management activities and ensuring that all project work is executed in accordance with company procedures, contract specifications, quality standards, and...


  • Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    As a Logistics Specialist at Jacobs Douwe Egberts, you will play a pivotal role in executing logistical operations that ensure seamless stock management and efficient distribution.Key responsibilities include analyzing and controlling warehousing and distribution costs, conducting in-depth cost development analysis, and serving as the primary point of...


  • Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time

    About the PositionWe are looking for a highly skilled Financial Operations Specialist to join our Finance team. The successful candidate will be responsible for overseeing the daily operations of the accounting department, including month and end-year processes, accounts payable/receivable, cash receipts, general ledger, and supporting the customer support...


  • Copenhagen, Copenhagen, Denmark NTT DATA Business Solutions Full time

    About NTT DATA Business SolutionsWe are a global, innovative IT company serving over 5500 customers worldwide. Our mission is to deliver value-adding solutions to our existing clients and drive projects in our global organization.Job DescriptionWe are seeking an experienced and proactive Operations Manager to oversee the day-to-day management and operational...


  • Copenhagen, Copenhagen, Denmark Nuuday Full time

    About the PositionWe are seeking a Technical Domain Specialist - Servers to join our team. As a key member of our infrastructure team, you will be responsible for managing all vendor-run servers that are part of the Nuuday IT infrastructure landscape. You will work closely with vendors to maintain server operations, ensure documentation, processes, and...


  • Copenhagen, Copenhagen, Denmark Gubi Full time

    We are seeking an experienced Ecommerce Operations Specialist to join our team at GUBI. In this role, you will play a pivotal part in managing and optimizing our online retail platform, ensuring exceptional customer experiences and driving operational excellence.About the Position:As an Ecommerce Operations Specialist, you will oversee daily ecommerce...


  • Copenhagen, Copenhagen, Denmark TMF Denmark AS Full time

    About the RoleWe are seeking an experienced Senior Payroll Specialist to join our team at TMF Group. As a key member of our payroll operations team, you will be responsible for performing a variety of payroll activities, including setup, analysis, and processing.Your Key Objectives:To manage and execute payroll operations with high accuracy and efficiencyTo...


  • Copenhagen, Copenhagen, Denmark Ramboll Full time

    Ramboll is seeking a seasoned Digital Operations Specialist to join our Global Brand, Design and Marketing Team. In this role, you will play a central part in driving company-wide strategic and positioning marketing campaigns and initiatives.The successful candidate will lead a team of 12 colleagues, overseeing day-to-day operations of our martech stack,...


  • Copenhagen, Copenhagen, Denmark Corporation Service Company Full time

    The Business Operations Specialist - Payroll will play a critical role in driving business growth through effective payroll operations. This includes overseeing the full scope of payroll services and associated tasks, as well as managing and supporting a team of highly skilled payroll professionals in daily payroll operations.Key responsibilities will...


  • Copenhagen, Copenhagen, Denmark WHO - World Health Organization Full time

    The World Health Organization (WHO) invites applications for the position of Office Operations Specialist. As part of our team, you will play a crucial role in ensuring the smooth operation of our Country Office.About the JobThis role involves providing high-quality administrative support to the WHO Country Office, including managing finances, personnel, and...


  • Copenhagen, Copenhagen, Denmark Hays Specialist Recruitment Full time

    About the RoleWe are seeking an experienced Senior Vice President Operations to join our client's team.This is an exciting opportunity for a skilled leader to drive business growth and improve operational efficiency.


  • Copenhagen, Copenhagen, Denmark Jefferson Wells Manpower Group Full time

    Job SummaryAs a Quality Specialist, you will play a vital role in supporting the operational business of our Belgium and Netherlands affiliates. Your primary focus will be on ensuring compliance with GDP regulations, efficient product and batch release management, and seamless administrative processes.Main Tasks:Manage product and batch release activities to...


  • Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time

    Role OverviewThe Hub is seeking a highly skilled Finance Specialist to lead critical financial operations across multiple entities. As a key player in our finance team, you will oversee complex finance projects that support our scale-up growth.Main Responsibilities:Project Management: Lead and manage complex finance projects to drive financial excellence and...


  • Copenhagen, Copenhagen, Denmark AtkinsRéalis Full time

    Role DescriptionThe Commercial Operations Specialist will be responsible for ensuring the financial execution plan is in place, all required mitigation actions are timely implemented, and the project cost reports are accurate and up-to-date.They will also participate in opportunity/risk identification, ensure the proper follow up on internal project audit...


  • Copenhagen, Copenhagen, Denmark United Fintech Full time

    Revenue Operations Specialist - Commercial ToolingWe are looking for a talented Revenue Operations Specialist to join our team at United Fintech. In this role, you will be responsible for supporting the implementation, maintenance, and optimisation of our commercial tooling stack.You will work closely with internal teams to drive adoption, automation, and...


  • Copenhagen, Copenhagen, Denmark Novo Nordisk AS Full time

    Job DescriptionWe are seeking an Operational Excellence Specialist to join our Design Hub team at Novo Nordisk A/S. As a key member of the leadership team, you will be responsible for driving operational excellence initiatives and supporting the progress, growth, and professionalism of the Area.Main Responsibilities:Manage project deliverables to meet Area...


  • Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time

    Who we are At EIVEE, we're passionate about helping companies reduce their carbon footprint. Our mission is simple: we want to make it easy for businesses to measure their emissions and start their journey towards a greener future. That's why we've created a cutting-edge tech platform that provides market-leading accuracy and expert-validated insights into a...


  • Copenhagen, Copenhagen, Denmark Genmab Full time

    About GenmabWe are a fast-growing international biotech company with a strong focus on innovation and collaboration. Our team is driven by a passion for science and a commitment to making a difference in the lives of patients. We're proud to offer a dynamic and inclusive work environment where talented individuals can grow and thrive.We're currently seeking...