Operations Management Specialist
6 days ago
**About the Role:**
We are seeking a seasoned Operations Manager to oversee the day-to-day management and operational efficiency of our Service Delivery Model (care4HR) within the Nordic region.
The successful candidate will play a key role in ensuring smooth operations, managing resources, and supporting continuous improvement initiatives. Key responsibilities include:
- Day-to-Day Operations Management: Overseeing care4HR's daily operations, including resource allocation and coordination.
- Content & Process Management: Maintaining and updating the internal care4HR SharePoint site, templates, procedures, customer overviews, and key client information.
- Compliance & Documentation: Ensuring compliance, routines, and documentation for managing consultants' access to client instances.
- Graduate Coordination: Onboarding, educating, and following up with dispatchers (graduates) to manage ticket coordination seamlessly.
- SLA Monitoring & Reporting: Establishing SLA monitoring routines and clear reporting structures for consultant and customer follow-ups.
- Consultant Workload Optimization: Tracking consultant workloads, ensuring fair ticket distribution, and adjusting resource allocations as needed.
- Client Setups & Quality Assurance: Coordinating practicalities related to ISP (ticketing tool), setting up new clients, and performing quality assurance on ticket content.
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