International Trade Relations Specialist
1 month ago
Maersk is a global leader in integrated logistics and has been a pioneer in the industry for over a century. Our innovative approach to transportation has redefined the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, ensuring our organization reflects and understands the customers we serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
The role of Care Business Partner requires you to create valuable relationships with current and new customers while working with highly professional teams in an environment that values your contributions. You will be part of a diverse team committed to living by Our Values and striving for customer satisfaction, societal well-being, and mutual support.
Key Responsibilities:
- You will attend to customer requests and resolve issues related to export cargoes through various communication channels within agreed timelines and as assigned by your supervisor.
- Close follow-up with Global Service Centers (GSC) ensures high accuracy and timeliness in sending Verify copy and Amended Verify Copy of Bill of Lading to customers, handling failed sending when requested.
- You will provide extended follow-up with customers via phone on special cargo detail submission, documentation improvement, E2E promotion, longstanding, and ask for more.
- Timely coordination with other stakeholders and functions is essential for offering solutions to customers.
- Coordinate with the Customer Service Team on customer service performance improvement plans, follow-ups, action plans, and target achievements.
- Other tasks may be assigned by the Supervisor, Customer Service Manager, or MCC Task Demarcation and Ownership (TDO) blueprint.
We Are Looking For
- A candidate with experience in customer service and logistics, preferably with some years of experience.
- Proficiency in English and Vietnamese is required due to business needs.
- A strong ability to understand, communicate with, and effectively interact with people from diverse cultures and countries.
- A passion for driving closures and maintaining high-level customer service orientation – Customer Centricity.
- A positive and proactive attitude.
The estimated salary for this role is around $70,000-$80,000 per annum, depending on your qualifications and experience. Maersk is committed to providing a competitive compensation package, including benefits such as health insurance, retirement plans, and paid time off.
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