Aftersales Support Specialist

2 months ago

Holstebro, Holstebro Kommune, Denmark Actona Group AS Full time
Aftersales Support Assistant

We are seeking a skilled professional to join our Aftersales team. As an Aftersales Support Assistant, you will play a crucial role in managing customer claims and complaints, ensuring a seamless and efficient claims process. Your primary responsibility will be to handle claims processing for designated customers or customer groups, aiming to resolve issues promptly and effectively.

You will be part of a collaborative team that works closely with our Quality Department and international colleagues. Your input will be invaluable in ensuring a high standard of customer satisfaction.

Key Responsibilities:

  • Manage and process customer claims and complaints efficiently
  • Handle claims for specific customers and/or customer groups
  • Ensure customer satisfaction by resolving issues and providing timely support
  • Collaborate with the Quality Department and international colleagues to maintain high standards
  • Contribute to the continuous improvement of our claims handling processes
  • Assist in developing new, more efficient methods for streamlining the claims process

Requirements:

  • Experience in claims handling is advantageous but not essential
  • You are customer-focused and solution-oriented, committed to resolving issues
  • Able to make independent decisions while seeking guidance and support when needed
  • Comfortable with repetitive tasks but enthusiastic about contributing to process improvements
  • You are open to learning more about the furniture industry and are willing to dive into the details when necessary

What We Offer:

  • A dedicated team with good colleagues
  • An informal and flexible work environment where we celebrate successes together
  • A workplace that takes care of its employees with appreciative care and benefits
  • A workplace that believes in development and opportunities

Work Location: Tvis, Holstebro, Denmark

  • Aftersales Support Specialist

    1 month ago

    Holstebro, Holstebro Kommune, Denmark Actona Group AS Full time

    We are seeking a highly skilled Aftersales Support Specialist to join our team. In this role, you will be responsible for managing customer claims and complaints, ensuring a smooth and efficient claims process. You will handle all claims processing for designated customers or customer groups, aiming to resolve issues promptly and effectively. Additionally,...

  • Claims Handling Specialist

    4 weeks ago

    Holstebro, Holstebro Kommune, Denmark Actona Group AS Full time

    We are seeking a skilled Claims Handling Specialist to join our Aftersales team. As a Claims Handling Specialist, you will be responsible for managing customer claims and complaints, ensuring a smooth and efficient claims process. Your key responsibilities will include managing and processing customer claims and complaints, handling claims for specific...

  • Customer Claims Specialist

    2 weeks ago

    Holstebro, Holstebro Kommune, Denmark Actona Group AS Full time

    We are seeking a dedicated professional to join our Aftersales team at Actona Group A/S, based in Tvis, Holstebro, Denmark.About the JobThe ideal candidate will be responsible for efficiently managing customer claims and complaints, ensuring a seamless aftersales experience for our clients. This role requires strong analytical and problem-solving skills, as...

  • Danish Language Support Specialist

    4 weeks ago

    Holstebro, Holstebro Kommune, Denmark Patrique Mercier Recruitment Full time

    Unlock a Rewarding Career in Customer ServiceAbout the RoleAs a Danish Speaking Service Sentinel, you will be the face of our company, providing top-notch customer support in Danish. Your daily duties will include handling customer inquiries, resolving issues, and ensuring a seamless customer experience. You will work in a dynamic and engaging environment,...

  • Aftersales Support Assistant

    3 months ago

    Holstebro, Denmark Actona Group AS Full time

    We are seeking a new member to join our Aftersales team. In this role, you will be responsible for managing customer claims and complaints, ensuring that our customers experience a smooth and efficient claims process. You will handle all claims processing for designated customers or customer groups, aiming to resolve issues promptly and effectively....

  • Senior Manager

    6 months ago

    Holstebro, Denmark VELUX Group Full time

    In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.The VELUX Group is an international, family-owned...