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AWS Enterprise Support Expert
2 weeks ago
We are seeking an AWS Enterprise Support Expert to join our team and support our customers' creative and transformative spirit of innovation across all technologies.
The ideal candidate will have experience with AWS services and/or other cloud offerings and experience working with engineering/ technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise or Start-up industry.
This role requires strong technical skills, excellent communication skills, and the ability to work with customers across all levels from developers through to C-Suite executives.
The successful candidate will have fluency in both written and spoken German and professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
Key Responsibilities:- Develop trusting relationships with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning.
- Utilize technical skills to investigate difficult support cases and technical challenges.
- Advocate for customer needs to overcome adoption blockers and drive new feature development.
As an AWS Enterprise Support Expert at AWS, you will have the opportunity to work with talented cloud technologists, expand your knowledge of AWS products, and receive mentorship and gain AWS certifications for global & regional impact.
