Senior Service Designer

2 weeks ago

Billund, Denmark LEGO Koncernen Full time

Job Title: Senior Service Designer

Job Summary:

We are seeking a Senior Service Designer to join our digital product team, responsible for improving our digital retail infrastructure and ensuring we have the right LEGO products in the right stores at the right time.

Key Responsibilities:

  • Plan and facilitate discovery and research with users and stakeholders
  • Facilitate mapping as-is and to-be user journeys and end-to-end service blueprinting with participants from all seniority levels
  • Support decision-making through scenario planning, risk analysis, innovation processes, and strategic foresight
  • Tell compelling stories that help build empathy with user pain points and an appreciation for underlying technology constraints
  • Partner closely with product management and engineering to define and prioritize roadmap items
  • Make important decisions based on research and collaborate with user research and service design peers to understand how this impacts others

About the Role:

As a Senior Service Designer, you will be part of a global team responsible for all LEGO flagship stores and lego.com worldwide, and all retail planning platforms and IT initiatives. You will work closely with the Product Manager and Engineering Lead to lead the design and implementation of digital platforms, holding a broader ecosystem view and doing long-term discovery.

Requirements:

  • Background in service design, research, and analytics, or user experience
  • Proven experience applying service design principles in an enterprise setting
  • Experience mapping complex processes with many levels of users and sharing artefacts with senior leadership and internal stakeholders
  • Experience working with platform implementation projects, while doing long-term discovery as part of a leadership trio
  • Experience working in digital retail (not a must)
  • Ability to travel occasionally
  • Advanced English both written and verbal would be ideal as we are an internationally gathered team

What's in it for you?

Here is what you can expect:

  • Family Care Leave - We offer enhanced paid leave options for those important times.
  • Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
  • Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
  • Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
  • Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
  • Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity, and imagination inspire everything we do. We strive to create a diverse, dynamic, and inclusive culture of play at the LEGO Group, where everyone feels safe, valued, and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.

  • Location
    Copenhagen, Denmark
  • Job ID:
    0000018823
  • Category
    Creative & Design

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