Aftersales Technical Support Director
2 days ago
Advansor is looking for a highly motivated Technical Support Manager for Aftersales to lead our team of experts. This role involves:
Leading the team of 6 Aftersales Engineers in our HQ in Aarhus and coordinating with our engineers outside Denmark. The key responsibilities include:
- Technical Support Team Management: Manage and guide the team at our HQ, ensuring high motivation and performance while delivering consistent support.
- High Availability: Maintain high availability and quick response times for technical support inquiries, including troubleshooting, claim handling, and technical issue resolutions.
- Commissioning Coordination: Oversee commissioning coordination with the team and our customers worldwide.
- Process Improvement: Continuously improve daily operations, optimizing technical support and claim handling processes for greater efficiency.
To succeed in this role, we believe you should bring:
- Leadership Experience: A few years of leadership skills, ideally from a similar technical or customer support management role.
- Technical Expertise: A degree in refrigeration or similar, with a strong understanding of refrigeration technology.
- Organizational Skills: A proactive, structured approach with strong organizational and time management skills to manage multiple tasks simultaneously.
- Communication Skills: Strong communication skills, both verbal and written, in English (our corporate language). Danish is not required, and additional language skills are a plus.
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