Program Director

1 week ago

Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full time
Job Description

We are seeking an experienced Program Manager to lead our Customer Loyalty Programs. This is a full-time bonus eligible salaried position with high impact on the business.

Company Overview

GN Hearing / ReSound is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace.

Salary

The estimated salary for this position is between $120,000 and $180,000 per year, depending on experience.

Job Description

This opportunity will provide the selected candidate with diverse and rewarding work, opportunities for continued growth, and exposure to all levels of management and clients. The ideal candidate will have 7+ years of program/project management experience, proven ability to develop, build, and lead programs, and enhanced verbal and written communications skills.

  • Supporting the evolving framework of the B2B customer loyalty program and building out the integrated solution.
  • Ensuring the program and its services, processes, and resources are operating as designed and within planned budgets.
  • Cross-functional coordination to curate partners and develop services of value based upon analysis of trends in the market and industry.
  • Project sell-in with key stakeholders and users.
  • Development, creation, and continued maintenance of key support tools and documents.
  • Development and oversight of staff training plans and enablement tools.
  • Supervision of dedicated team resources as well as leading cross-functionally with numerous departments.
  • Delivering commercial results of the program via clearly published KPIs, client engagement, and organizational accountability.
  • Identifying and implementing initiatives related to continuous improvement to ensure the customer experience delights members.
  • Co-leading large-scale annual member event through vision and execution.
Required Skills and Qualifications
  • Intrapreneurship: Having the ability to think like an entrepreneur within the confines of the organization is crucial.
  • Problem Solving: The ability to calmly and pragmatically work the problem and engineer solutions serves both the program and the program manager well.
  • Subject Matter Expertise (SME): An extraordinary ability to be the Subject Matter Expert for the program is required.
  • Relationship Management: Honing the ability to create and maintain a large number of genuine and trustful relationships is central to being successful.
  • Task Management: Disciplined time management and the ability to deliver tasks will make or break a successful program manager.
Benefits
  • A competitive salary between $120,000 and $180,000 per year.
  • A bonus eligible salaried position.
  • A hybrid work model with flexibility to work from home.

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