Business Service Delivery Expert

1 week ago


Århus, Århus Kommune, Denmark Arla Foods amba Full time
About the Role

The Service Delivery Manager will be responsible for managing the relationships between Arla's support teams, application users, and external vendors.

This involves ensuring that our systems are reliably upheld to the highest quality and driving operational excellence by continuously refining and optimizing processes and workflows.

You will work closely with stakeholders to determine and prioritize enhancements to our services.

As a key member of our Application Services Department, you will collaborate with Agile Release Train counterparts, including Product Owners and Scrum Masters, to stay informed on new projects and enhance your solution knowledge.

You will also be responsible for managing key stakeholders with confidence, ensuring alignment and clear communication across all areas under your oversight.

Key Responsibilities
  • Manage relationships between support teams, application users, and external vendors
  • Drive operational excellence by continuously refining and optimizing processes and workflows
  • Determine and prioritize enhancements to our services
  • Collaborate with Agile Release Train counterparts to stay informed on new projects
What You Need to Succeed
  • Bachelor's or Master's degree in Business Administration or relevant field
  • Proven experience in a Service Delivery Manager role or similar position
  • Basic understanding of ITIL principles and best practices
  • Excellent communication and coordination skills
  • Fluency in English, both spoken and written


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