Retail Operations Supervisor

7 days ago


Copenhagen, Copenhagen, Denmark JD Group Full time

Are you the next Retail Operations Supervisor?

Do you have a passion for urban fashion and footwear? Are you someone who enjoys leading and inspiring a team while delivering exceptional customer service? If you possess experience in team leadership and thrive on motivating your peers, we want to hear from you.

Position Overview:
In this position, you will support the Store Manager in the daily operations of the retail environment. You will take charge of various responsibilities while ensuring that the store meets its performance indicators.

Key Responsibilities:

Team Development

Collaborate with the store manager to train and develop career pathways for team members, fostering growth within the organization. Assist in the recruitment process, onboarding new employees, and facilitating staff training.

Sales Performance

Analyze the store's performance metrics to meet and exceed targets and KPIs. Provide supervisory support on the sales floor, engaging in direct sales when necessary. Ensure that the staffing structure allows for adequate coverage during peak and off-peak hours.

Customer Engagement

Inspire and train the team to deliver courteous and responsible customer service. Address customer complaints in accordance with company policy, ensuring prompt and respectful resolution. Encourage repeat business through exceptional service and customer care.

Visual Presentation

Utilize innovative visual merchandising techniques to attract and engage customers. Ensure all products are accurately priced and that promotional materials are displayed correctly. Maintain cleanliness and presentation of merchandise on display at all times.

Required Skills and Experience

Proven experience in retail management. Strong leadership and team motivation skills. Excellent time management abilities. Proficient verbal and written communication skills. Competent in IT applications, including Microsoft Outlook, Word, and Excel.

At JD Group, we recognize the dedication of our employees and offer a range of benefits, including:

Discretionary Bonus Program Employee Discounts on JD Group products and other affiliated brands Opportunities for personal and professional development.

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