Service Delivery Expert

5 days ago


Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full time

About the Job


Mastercard Payment Services Denmark A/S is seeking a highly skilled Customer Technical Services Analyst II-2 to join our team in Copenhagen or Norway.


Your Key Responsibilities



  • Provide technical support to customers, resolving issues and answering questions via approved channels.
  • Work collaboratively with internal teams to develop and implement process improvements, enhancing customer service delivery.
  • Stay up-to-date on industry trends and best practices, applying knowledge to improve customer experiences.
  • Communicate effectively with customers, providing guidance on product usage and resolving issues.
  • Maintain accurate records of customer interactions, identifying areas for future improvement.

Your Ideal Profile


The ideal candidate is a highly motivated professional with a passion for delivering exceptional customer experiences. You should have experience in customer technical services, advanced problem-solving skills, and proficiency in ITIL framework.



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