Service Delivery Manager

4 days ago


Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time

About PARETO SECURITIES AS

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We are a leading provider of digital infrastructure solutions, dedicated to delivering critical services to major companies worldwide.

Our customer success team is seeking an experienced Delivery Manager to join our ranks and drive the success of our largest customers.

In this role, you will be part of a highly skilled team responsible for ensuring the delivery of high-quality services to our clients. As a key representative of our company, you must possess strong communication skills, professionalism, and the ability to build trust and relationships with our customers.

Your primary responsibilities will include:

  • Securing the timely delivery of key services to our customers
  • Ensuring contract compliance and adherence to service level agreements (SLAs)
  • Coordinating daily operations and monitoring performance metrics
  • Maintaining a high level of satisfaction among both customers and internal stakeholders

To succeed in this role, you will need to have:

  • A proven track record of experience in a similar delivery management position
  • Excellent communication and interpersonal skills
  • Familiarity with IT operations and service management principles (ITIL certified or equivalent)
  • The ability to work collaboratively with cross-functional teams and manage conflicting priorities

About the Role

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This is an excellent opportunity for a motivated and experienced professional to join our team and contribute to the success of our customers. If you are passionate about delivering exceptional services and building long-term relationships, we encourage you to apply for this exciting role.



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