Technology Support Expert
2 weeks ago
About Exerp
Exerp provides cutting-edge SaaS solutions to the fitness industry. As an IT Support Analyst, you will contribute to the stability and performance of our global IT infrastructure.
Job Overview:
We seek an experienced IT Support Analyst to administer, configure, and maintain our IT infrastructure, including cloud software, networks, and security systems. Your main responsibility will be to provide expert support for Office 365, Windows, and mobile devices (Android & Apple).
Key Responsibilities:
- Administer, configure, and maintain IT infrastructure, including cloud software, networks, and security systems
- New user on/off boarding, asset and access management
- Handle daily IT user support through tickets and Slack
- Manage Office 365 applications, including Exchange, SharePoint, Teams, OneDrive, and Azure AD
- Provide technical support and setup for Windows workstations, Apple Macs, and Android/iOS mobile devices
- Troubleshoot hardware, software, and network issues
- Collaborate with internal teams to ensure smooth IT operations
- Document IT procedures and provide user training when needed
Qualifications:
- Minimum 2 years of experience as an IT Support Analyst, System Administrator, or similar role. We also consider other IT-related experience
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