Data Center Operations Manager

4 weeks ago

Copenhagen, Copenhagen, Denmark Microsoft Full time

About the Role

As a Data Center Technician Manager at Microsoft, you will lead a team of technicians in delivering exceptional service quality and compliance with Data Center Services business unit and service-level policies. You will provide guidance on procedures for installation, deployment, replacement, and post-execution quality check processes, ensuring technicians are trained and accountable for compliance.

Responsibilities

  • Deliver success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
  • Accountable for overall data center service compliance and quality.
  • Provide guidance on and holds team accountable for compliance with Data Center Services business unit and service-level policies, procedures, deadlines, and service-change policies.
  • Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
  • Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed.
  • Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.
  • Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.
  • Lead team and triage meetings, prioritizing work across your team, and re-balance priorities to respond to changes.
  • Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
  • Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
  • Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents.
  • Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities.
  • Embody our and .

What We Offer

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

Qualifications

  • High school diploma, GED, or equivalent and in-depth knowledge of computer hardware and components.
  • Proven and established experience supporting IT equipment or related technology or related experience working with technical teams.
  • Proven experience directing, supervising, or managing others.

Background Check Requirements:

  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

  • Associate degree in Computer Science or related field and/or equivalent work experience.
  • Experience working in a production, mission-critical 24x7x365 data center environment.
  • Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt.

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