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SAP BTP Customer Success Business Accelerator, Denmark
2 weeks ago
About Us
SAP Danmark is a leading provider of business technology solutions, empowering companies to run better and achieve their goals. Our team of experts works closely with customers to understand their unique needs and develop tailored solutions that drive success.
Job Description:
We are seeking a highly skilled BTP Customer Success Partner Advisor to join our EMEA team. As a trusted advisor to our flagship customers, you will play a key role in helping them drive a roadmap for BTP adoption and consumption across their organization.
Responsibilities:
- You will proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team.
- You will analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
- You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.
- You will analyze your customer's technical needs and execute consumption plans for your assigned customers.
- You will provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
- You will be a voice of the customer to internal SAP stakeholders.
- You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
Requirements:
- You have 3-4 years of experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
- You have deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
- You have foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.). Certifications in enterprise architecture are a plus.
- You have great communication and presentation skills. Familiarity with design thinking methodology is a plus.
- You can navigate complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
- You can continuously learn and adapt to the unique business and cultural practices of each region/country.
- You have a focus on customer service mindset and customer empathy.
- You have a passion for learning new technologies and enjoy problem solving.
Additional Requirements:
- Fluent in both Danish and English.
- Already situated in Denmark, as relocation is not supported for this position.
