Technical Support Specialist

2 days ago


Copenhagen, Copenhagen, Denmark Lessor Group Full time

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team as a 2nd level Support & Enablement specialist. As part of this newly formed team, you will play a key role in establishing our new support processes, ensuring that complex technical issues are identified, documented, and resolved efficiently.

In this role, you will serve as the primary technical resource for our customer-facing teams, delivering 2nd level Support, troubleshooting, bug reporting, and issue resolution within a SaaS or software-driven company. You will work closely with the Product team to document issues, conduct impact analysis, and suggest prioritization for bug fixes and improvements.

Additionally, you will be responsible for creating and reviewing internal & external enablement content, coaching colleagues in the technical and logical use of our HR system, Emply, and implementing knowledge-sharing tools like Raffle, Pendo, or Fullview.



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