Technical Support Specialist

2 days ago


Århus, Århus Kommune, Denmark Vestas Full time

About the Role

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We are seeking a highly skilled Technical Support Specialist to join our team in Plant Technical Support NCE. The successful candidate will be responsible for providing direct support to service technicians in troubleshooting and repair tasks, remote troubleshooting in Power Plant Controllers and SCADA solutions remotely, remote software upload, creating work instructions, and taking part in customer meetings.

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Key Responsibilities

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  • Act as the technical point of contact for internal and external stakeholders, providing expert advice on industrial network technologies and protocols.
  • Participate in a Hotline setup to support technicians on site remotely, resolving technical issues promptly and efficiently.
  • Perform weekend duties on call and work shifts from 06:00 - 18:00 CET, ensuring seamless support to customers and colleagues.
  • Collaborate with cross-functional teams to create work instructions, processes, and technical documentation, driving knowledge transfer and optimization.
  • Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners.
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Requirements

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  • Very good English skills, both in speaking and writing, enabling effective communication with global stakeholders.
  • Solid experience in Cisco(R) Equipment, CCNA level as minimum, and a strong understanding of industrial network architectures.
  • Experience with industrial routers, switches, and electrical systems from other vendors, as well as familiarity with Cyber Security and debugging techniques.
  • Knowledge of pfSense and Proxmox Virtualization is beneficial, as is basic industrial protocol knowledge (MODBUS, IEC104, OPC).
  • Windows server and Linux knowledge is also beneficial, demonstrating adaptability and a willingness to learn.
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About Us

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Vestas is a world-leading company and manufacturer of sustainable energy solutions, dedicated to helping shape the future of wind energy. We offer an exciting job with great opportunities for development in an inspiring environment, valuing initiative, responsibility, and accuracy.

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What We Offer

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You will have the chance to work in an international environment, collaborate with experienced professionals, and develop your skills in a dynamic and innovative industry.

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Additional Information

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Please note that we reserve the right to amend or withdraw our jobs at any time, including prior to the advertised closing date. We look forward to receiving your application.



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