Senior Manager, Membership Experience

5 days ago


Copenhagen, Copenhagen, Denmark LEGO Gruppe Full time

**Job Description**

We are seeking a highly skilled Senior Manager, Membership Intelligence to join our team in Copenhagen or Billund, Denmark.

The successful candidate will lead the cross-functional approach to delivering integrated membership intelligence that drives actionable recommendations to strategies and initiatives.

  • Develop and implement a comprehensive framework for synthesizing and sharing member feedback and satisfaction data.
  • Stay ahead of membership and loyalty trends, industry benchmarking, and provide integrated intelligence to key stakeholders for informing strategies and initiatives.
  • Collaborate closely with Global Insights, Service Design, and Performance & Analytics teams across the business.

Key Responsibilities:

  • Drive the adoption and application of integrated membership intelligence across the organization.
  • Lead and deliver engaging communication on membership intelligence across various stakeholders and seniority levels.
  • Integrate membership into relevant and existing research practices across the organization.

Requirements:

  • Extensive senior experience working in a consumer insights and/or consulting environment.
  • Strong structured problem-solving and communication capabilities.
  • Demonstrated success in driving commercial and/or strategic value through actionable insights.


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