AWS Customer Advocate

4 days ago


Copenhagen, Copenhagen, Denmark Amazon Full time

About the Position

We are seeking an experienced AWS Customer Advocate to join our team. In this role, you will work closely with customers to understand their business needs and technical challenges.

As an AWS Customer Advocate, you will be responsible for developing trusting relationships with customers, understanding both their business needs and technical challenges, and providing detailed reviews of service disruptions, monthly & quarterly metrics.

You will guide, consult, and provide technical guidance to customers, ensuring their AWS environments remain operationally healthy and optimized.

Key Responsibilities

  1. Guide, consult, and provide technical guidance to customers
  2. Ensure AWS environments remain operationally healthy and optimized
  3. Develop trusting relationships with customers and understand their business needs and technical challenges
  4. Drive technical discussions regarding incidents, architectural cost/benefit trade-offs, and risk management
  5. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

A Career at Amazon

As an AWS Customer Advocate, you will have the opportunity to work with a diverse range of customers, each with unique business needs and technical challenges.

You will be responsible for providing expert advice and guidance to customers, helping them to maximize the value and benefits of AWS services.



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