Director of Digital Transformation

3 days ago

Copenhagen, Copenhagen, Denmark Dentsu Aegis Network Ltd. Full time

Merkle DK, a leading agency, is dedicated to delivering exceptional customer experiences and driving growth for top-tier clients. To achieve this, we are transforming our operations to adopt a consulting mindset, enhancing our ability to provide comprehensive solutions addressing client needs.

As the Director of Digital Transformation, you will lead a cross-capability team of senior consultants focused on customer experience (CX) and digital transformation for our most prestigious clients. Your primary responsibility will be to enable the team to deliver increased client growth and value through innovative, multi-disciplinary perspectives and solutions. You will also play a crucial role in driving our organization's transformation from an agency to a consulting-oriented mindset.

About the Role:

  1. Team Leadership and People Management: Lead, mentor, and develop the CXM Consulting team, fostering a collaborative environment that promotes creativity and strategic thinking in CX transformation initiatives. Participate actively in company leadership discussions to align consulting goals with organizational objectives.
  2. Company Leadership: Actively manage and contribute to all aspects of the business as a member of the Merkle Denmark leadership team.
  3. Client Advisory: Serve as a trusted advisor to major clients, delivering insights and recommendations that drive impactful CX strategies and improvements.
  4. Business Development: Actively participate in business development efforts, focusing on organic growth and new business opportunities. Collaborate with internal stakeholders to identify and pursue potential clients.
  5. Consulting Offerings Localization: Connect with our global organization to tailor consulting offerings to meet the unique needs of local markets and clients.
  6. Transformation Enablement: Drive the cultural shift within our organization towards a consulting mindset, empowering team members to adopt a consultative approach in client engagements.
  7. Cross-Capability Thinking: Oversee the integration of multiple capabilities—CX strategy and innovation, engineering, experience, and data/insights/Martech—ensuring that the team drives cross-capability thinking and offerings to deliver comprehensive solutions to clients.
  8. Performance Measurement: Establish metrics and KPIs to measure the success of consulting initiatives and client satisfaction, ensuring continuous improvement in service delivery.

About You:

  • A proven experience in a consulting or advisory role, with a strong focus on customer experience and transformation.
  • Ability and experience to engage 'C-Level'.
  • Demonstrated ability to lead and inspire cross-functional teams, fostering a culture of collaboration and innovation.
  • Strong business acumen with a track record of driving growth and delivering results in a consulting environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Experience in business development and strategic planning, with a focus on both organic growth and new client acquisition.
  • Ability to navigate complex organizational structures and connect with diverse teams globally.

Salary and Benefits:

The estimated salary for this position is €120,000 - €150,000 per annum, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Working at Dentsu Aegis Network Ltd.:

We are committed to fostering a diverse and inclusive work environment that promotes creativity and innovation. Our company values include teamwork, integrity, and excellence. As a member of our team, you will have the opportunity to work on challenging projects, develop your skills and expertise, and contribute to the growth and success of our organization.

How to Apply:

If you are a motivated and experienced professional looking to take on a new challenge, please submit your application as soon as possible. We look forward to hearing from you.

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