Digital Transformation Leader

1 month ago

Copenhagen, Copenhagen, Denmark Celonis Full time

We're Celonis, a global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. Our mission is to unlock productivity by placing data and intelligence at the core of business processes.

Job Description

The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team, playing a crucial role in Celonis' growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers.

You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources.

Responsibilities:
  • Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives, embedding Celonis into their strategic objectives.
  • Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
  • Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform
  • Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
  • Responsible for the end-to-end customer value journey (landing, expanding, adoption and renewing)
  • Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
  • Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
  • Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
Requirements:

To succeed in this role, you'll need:

10+ years of relevant customer success, strategy consulting, or related experience

Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations

Extensive experience working for or within the CPG & Retail space, being familiar with current challenges, strategic direction, and ongoing initiatives

Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence

What We Offer:

We offer:

$150,000 - $200,000 per year, based on experience

A unique opportunity to work with industry-leading process mining technology

Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)

Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)

Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)

A global and growing team of Celonauts from diverse backgrounds to learn from and work with

An open-minded culture with innovative, autonomous teams

Business Resource Groups to help you feel connected, valued and seen

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