Retail Experience Expert

6 days ago


Copenhagen, Copenhagen, Denmark H&M Group Full time
Customer Service Representative - Danish or Norwegian Speaker

At H&M Group, we are committed to delivering outstanding customer experiences that drive business growth and foster loyalty. We are seeking a highly skilled and dedicated Customer Service Agent to join our team in Copenhagen, Denmark.

The successful candidate will have excellent communication skills, a strong understanding of the fashion industry, and fluency in Danish or Norwegian and English. As a key member of our team, you will be responsible for providing exceptional customer support, navigating complex customer inquiries, and contributing to our company's success.

Key responsibilities include:

  • Managing customer contacts and resolving issues in a timely and efficient manner.
  • Developing and implementing effective solutions to meet customer needs and expectations.
  • Participating in ongoing training and development programs to stay up-to-date on product knowledge, industry trends, and best practices.

To excel in this role, you should possess strong analytical and problem-solving skills, as well as a passion for delivering exceptional customer experiences and driving business results.

This is a great opportunity for a motivated and customer-focused professional to join a dynamic and innovative team. If you have a passion for the fashion industry and a commitment to delivering world-class customer experiences, we invite you to apply for this exciting position.

Desirable Qualifications:

  • Previous experience in customer-facing roles, preferably in the retail or fashion industry.
  • Knowledge of the fashion industry and its trends.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
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