Support Team Member

4 days ago


Copenhagen, Copenhagen, Denmark Wolt Full time

We are committed to growing and empowering a diverse community within our company. As a Support Associate, you will play a crucial role in delivering exceptional customer experiences and ensuring the success of our business.

Our ideal candidate is a team player with great communication skills, who is passionate about problem-solving and can work well under pressure. You will be part of a dynamic team that is dedicated to providing outstanding support to our customers, courier partners, and venues.

Key Responsibilities:

  • Providing timely and effective support to customers via live chat and phone
  • Ensuring seamless delivery operations by troubleshooting and resolving issues promptly
  • Collaborating with the support team and other departments to develop and implement process improvements

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Fluency in Danish language and professional working proficiency in English

Benefits:

  • A dynamic and supportive work environment
  • Opportunities for growth and development
  • A competitive benefits package, including Wolt credits cashback benefit, lunch at the office, and employee assistance program


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