Team Leadership and Support Specialist

3 days ago


Copenhagen, Copenhagen, Denmark myGwork - LGBTQ+ Business Community Full time

Job Description

We're looking for a highly motivated and experienced team leader to join our Customer Service team. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that they provide excellent service to our customers.

Key responsibilities will include:

  • Managing the day-to-day activities of the customer service team.
  • Developing and implementing processes to improve customer satisfaction and reduce complaints.
  • Providing coaching and guidance to team members to help them improve their performance.
  • Analyzing data to identify trends and areas for improvement.
  • Developing and maintaining relationships with other departments to ensure seamless service delivery.
Requirements
  • Proven experience of leading a team and achieving results.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Highly organized and able to prioritize tasks effectively.
  • Collaborative mindset and ability to work with others.


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