Team Leadership and Support Specialist
3 days ago
Job Description
We're looking for a highly motivated and experienced team leader to join our Customer Service team. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that they provide excellent service to our customers.
Key responsibilities will include:
- Managing the day-to-day activities of the customer service team.
- Developing and implementing processes to improve customer satisfaction and reduce complaints.
- Providing coaching and guidance to team members to help them improve their performance.
- Analyzing data to identify trends and areas for improvement.
- Developing and maintaining relationships with other departments to ensure seamless service delivery.
- Proven experience of leading a team and achieving results.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Highly organized and able to prioritize tasks effectively.
- Collaborative mindset and ability to work with others.
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