Service Delivery Lead

1 week ago


Copenhagen, Copenhagen, Denmark Synthesia Full time

Synthesia, a pioneering AI video communications platform, is seeking a skilled Service Delivery Lead to spearhead the delivery of our creative and educational technology offerings.

Key Responsibilities:
  • Client Relationship Management: Foster strong relationships with clients, understanding their needs and ensuring their satisfaction.
  • Service Delivery Management: Oversee the execution of service delivery, ensuring projects meet client expectations and are delivered on time and within budget.
  • Project Coordination: Collaborate with the Design Lead and Design Producer to coordinate project timelines, resources, and deliverables.
  • Performance Monitoring: Track project progress, manage KPIs, and drive continuous improvement in service delivery.
  • Process Improvement: Develop and refine service delivery methodologies to enhance efficiency, quality, and client satisfaction.
About You:
  • Bachelor's degree in Business or a related field. Advanced degrees or relevant certifications in project management or service management are a plus.
  • Proven experience in managing service delivery, with a track record of leading cross-functional teams and managing complex projects.
  • Strong strategic thinking abilities to translate client needs into actionable plans.
  • Excellent project management skills, with proficiency in project management tools and CRM systems.
  • Outstanding interpersonal and communication skills to engage with clients and internal teams.

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