Service Delivery Management Team Lead

2 months ago


Copenhagen, Copenhagen, Denmark Conscia AS Full time

Vi søger en erfaren Team Lead til vores Service Delivery Management team.

Som Team Lead for vores Service Delivery Management team har du ansvar for at lede, vejlede og udvikle et team bestående af 6 dygtige Service Delivery Managers, der er fordelt på vores kontorer i Aarhus og Brøndby. Du vil bruge ca. 30-40% af din tid på ledelse og resten på dine egne kunder og skabe en god kunde-relation og -oplevelse.

Det forventes, at du bruger dine analytiske evner til at identificere forbedringsområder, så vi kan levere den bedste service til vores kunder. Du kommer til at arbejde tæt sammen med interne teams og kunder for at sikre, at serviceaftaler overholdes, og at kundetilfredsheden er i top.

Dine arbejdsopgaver:

  1. Sikre kvalitet, struktur og effektivitet i vores serviceleveringsprocesser
  2. Sikre overholdelse af SLA'er og håndtere eventuelle afvigelser
  3. Rapportere om serviceleverancestatus til ledelsen
  4. Opretholde gode relationer og kommunikation med både kunder og interne stakeholders
  5. Identificere kundebehov og overvåge servicelevering i forretningskonteksten
  6. Vurdere kundefeedback og bruge kreativitet til at etablere, forbedre og forfine services
  7. Administrere performance, kvalitet, økonomi og budgetter

Væsentlige kvalifikationer:

  • Stærke ledelses- og kommunikationsevner
  • Erfaring med ITIL eller lignende rammeværk
  • Evnen til at arbejde under pres og håndtere flere opgaver samtidigt
  • En stærk forretningssans og god til at skabe langsigtede relationer med kunder
  • Erfaring med forskellige arbejdsmetoder som Prince2, Agile og ITIL

Hvis du er en stærk teamplayer, der kan skabe en god energi i dit team, så er du vores type.

Conscia Danmark:

Vi leverer it-infrastrukturløsninger og 24/7-services inden for netværk, datacenter, sikkerhed, mobility og cloud. Vi sikrer Danmarks digitale infrastruktur ved at opbevare data sikkert, dele og transportere dem efter behov og sikre, at it-løsninger kører gnidningsfrit.

Hvis du er interesseret i stillingen, så kontakt Morten Eriksen på eller tlf. 25 57 80 39.



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