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Client Care Specialist

2 weeks ago

Copenhagen, Copenhagen, Denmark SKANDINAVISK Full time

Skyndinavisk is seeking a seasoned Customer Service Assistant to join our team in Copenhagen. In this role, you will play a crucial part in ensuring seamless customer experiences across all touchpoints.

You will be responsible for managing customer inquiries, resolving issues promptly and effectively, and building strong relationships with our B2B customers and sales agents. Your excellent communication skills and ability to work collaboratively with internal teams will be essential in driving customer satisfaction and loyalty.

Main Responsibilities
  • Manage customer inquiries and resolve issues efficiently and effectively
  • Process orders accurately and efficiently, from receipt to invoicing
  • Collaborate with internal teams, such as sales, marketing, and logistics, to ensure seamless customer experiences
  • Develop and implement strategies to enhance customer satisfaction and loyalty
Requirements
  • Extensive experience in customer-facing roles, preferably in a similar industry
  • Outstanding communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike
  • Ability to work accurately with data and systems, with attention to detail and precision
  • Strategic thinking and problem-solving skills, with the ability to analyze complex situations and propose effective solutions
  • Fluency in English and a Scandinavian language
What We Offer
  • A highly competitive salary and comprehensive benefits package
  • Opportunities for career growth and professional development, with access to training and mentorship programs
  • A dynamic and supportive work environment that fosters collaboration, innovation, and creativity
  • A chance to work with a talented team in a leading industry, shaping the future of customer service and experience