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Global Usability Solutions Architect

2 weeks ago

Copenhagen, Copenhagen, Denmark Demant Polska Full time
About the Role

We are seeking a highly skilled Global Usability Solutions Architect to join our Customer Engagement team. As a key member of our organization, you will play a crucial role in designing and implementing user-centered solutions that drive business growth and customer satisfaction.

Key Responsibilities
  • Develop and maintain a deep understanding of customer needs and pain points across various markets and regions.
  • Collaborate with cross-functional teams to design and implement scalable and efficient user experiences that meet business requirements.
  • Analyze and optimize existing workflows and processes to improve usability and reduce user burden.
  • Implement accessibility standards and ensure compliance with regulatory requirements.
  • Design and facilitate workshops, create wireframes, prototypes, and UI designs to validate solutions and gather user feedback.
Requirements and Qualifications
  • Mastery of usability principles, design thinking, and service design methodologies.
  • Experience with Dynamics 365 CE and its out-of-the-box features and customization possibilities.
  • Proficiency in leveraging low-code tools (Power Apps and AI) to enhance usability, automation, and personalization.
  • Strong communication and interpersonal skills, with ability to effectively collaborate with IT and business stakeholders.
  • Proven experience working agile and utilizing scaled lean-agile frameworks.
  • Familiarity with Azure DevOps and prioritizing work items.
  • Excellent English language skills, with ability to communicate complex ideas clearly and concisely.