Technical Services Team Lead
3 days ago
Our Mission
We strive to provide exceptional customer experiences by delivering world-class technical support services. Our team of experts is dedicated to helping businesses and enterprises succeed through effective communication, issue resolution, and strategic partnerships.
Key Responsibilities
- Manage day-to-day customer support services across all service support programs for customers and strategic partners.
- Contribute to the development and maintenance of customer relationships to ensure satisfaction and retention.
- Partner with business partners to manage internal development and implementation of new products or enhancements, ensuring the customer voice is taken into account.
Requirements
- Demonstrated success in leading customer support operations and activities.
- Excellent written and verbal communication skills.
- Experience implementing process improvements according to standard procedures.
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