Offshore Wind Service Commercial Manager Position
2 days ago
Are you an expert in service contract management and customer communication? Do you possess strong commercial acumen and a strategic mindset? If so, we invite you to explore this exciting opportunity at Vestas.
The Customer Management team is responsible for delivering exceptional customer experiences through effective service agreement management. Our clients include renowned energy companies such as RWE, Shell, Total Energies, and SSE. We strive to build long-lasting relationships with our customers while driving customer-centricity to provide value to both parties.
We are seeking a skilled Customer Manager who will serve as the primary point of contact for our clients regarding commercial, contractual, and operational issues under the service agreement. Key responsibilities include:
- Developing and maintaining strong customer relationships based on trust and mutual value creation
- Providing quotations for time-and-material work by collaborating with operational and technical stakeholders
- Identifying and driving additional sales opportunities and contract renewals that create value for both clients and Vestas
- Managing defect warranty obligations, including assessing technical reports
- Facilitating regular customer meetings, maintaining action logs, preparing formal correspondence, and delivering customer reports
- Handling incoming customer technical queries and coordinating internal subject matter expert input to address the request
- Providing internal reporting to relevant stakeholders, including contractual risk management, invoicing status, and revenue collection
In exchange for your expertise, we offer a competitive salary of approximately $80,000 - $110,000 per year, depending on your location and experience. Additionally, you can expect a comprehensive benefits package and opportunities for professional growth in a dynamic international work environment.
This role is part of a collaborative team of over 500 colleagues who work together to deliver services for offshore wind farms to our trusted clients. You will have the chance to develop your skills in strategy work, operational quality, health and safety, technical case handling, and delivering services from one of our service vessels.
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