Global Technical Support Director

4 weeks ago


Copenhagen, Copenhagen, Denmark Kassow Robots ApS. Full time

We are seeking a skilled Global Technical Support Director to oversee and steer our global technical customer support. This role ensures the highest level of customer satisfaction by providing exceptional technical support, developing support strategies, and leading a global team of experts.

Key Responsibilities:
  1. The leader acts as the bridge between the technical support team, customers, and internal departments like sales, development, and production.
  2. Drive continuous improvements in support processes and service delivery.
  3. Lead and mentor a global team of technical support engineers and specialists across Copenhagen (HQ), Europe, US, and Asia-Pacific.
  4. Set standards and develop procedures for handling technical requests and issues.
  5. Ensure proper staging, training, and development of the support team across different regions.
  6. Ensure consistency in technical support processes and service levels across all global regions.
  7. Prioritize support tickets and ensure timely and effective resolution.

As the Global Technical Support Director at Kassow Robots ApS, you will be responsible for developing and implementing a global technical support strategy that aligns with company goals and customer needs. You will work closely with engineering, product development, and sales teams to address complex technical & customer challenges.

Qualifications:
  1. Experience in application automation, robotics, and customer support.
  2. Bachelor's or Master's degree in Engineering, Robotics, or a related technical field.
  3. Proven track record in managing and leading technical support teams in a global setting.
  4. Experience in product management is a plus.
  5. Strong problem-solving skills and ability to work under pressure.
  6. Excellent communication skills with fluency in English; additional languages are a plus.
  7. Strong leadership and communication skills, with the ability to manage a diverse global team.
  8. Experience working with global customers and navigating cultural differences.
  9. Willingness and flexibility to travel internationally as required.

We offer a competitive salary of $120,000 - $180,000 per annum, depending on experience. At Kassow Robots ApS, you'll be part of a team that is dedicated to pushing the boundaries of robotics technology.



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