Global Technical Support Specialist

2 months ago


Copenhagen, Copenhagen, Denmark Cision Denmark ApS Full time

Cision Denmark ApS is currently seeking a skilled IT Support Engineer to join our team in Copenhagen, Denmark.

This is a full-time position that offers a competitive salary of approximately €55,000 - €65,000 per year, depending on experience.

Job Description:

The IT Support Engineer will be responsible for providing high-level customer service and technical support to internal end-users globally. This includes remote and desk-side support for Windows, Apple, and Linux users, as well as helping to maintain and manage end-user services and devices.

Key Responsibilities:
  • Provide exceptional customer service and technical support
  • Offer remote and desk-side support across the globe
  • Assist with project-related activities and participate in various technology initiatives
  • Analyze hardware and software problems, troubleshoot using approved procedures, and take ownership of issues through resolution or escalation
Requirements:

To be successful in this role, you will need to have at least 2+ years of experience in Microsoft Windows, Apple, network troubleshooting, and web-based application support. Strong interpersonal skills, excellent analytical and problem-solving skills, and ability to stay calm under pressure are also essential.

Education and Experience:
  • Bachelor's degree in computer science or related field is advantageous
  • 2+ years of experience in providing desk-side and remote support
  • Knowledge of ITIL methodologies preferred but not necessary
About Cision Denmark ApS:

We are a global leader in software-as-a-service solutions for public relations and marketing professionals. Our company values include a commitment to delivering exceptional customer service, innovative technology, and a collaborative work environment.



  • Copenhagen, Copenhagen, Denmark Cision Denmark ApS Full time

    Cision Denmark ApS, a leading provider of technology solutions, is seeking a highly skilled Technical Support Specialist to join its global IT infrastructure team.About the Role:Provide level 2 end-user support and participate in technology initiatives & projects globallyDeliver high-quality customer service & end-user supportUtilize our ITSM platform to...


  • Copenhagen, Copenhagen, Denmark Ageras Full time

    About AgerasAgeras is a leading international provider of banking and accounting services. Our company assists small businesses across Europe and the US with tax preparation services and admin software. We have offices in Copenhagen, Espoo, Berlin, Amsterdam, Gdańsk, and Philadelphia.We aim to build the best ecosystem around the financial needs of small...


  • Copenhagen, Copenhagen, Denmark Abbott Laboratories Full time

    We are seeking a skilled Technical Customer Support Specialist to join our team at Abbott Laboratories in Copenhagen, Denmark.About the RoleAs a Technical Customer Support Specialist, you will provide expert phone support for instruments, applications, and analyses to our Nordic customers. You will conduct investigations and troubleshooting for instruments,...


  • Copenhagen, Copenhagen, Denmark Unity Technologies ApS Full time

    About the OpportunityWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our global support team, you will provide technical support to ensure our customers' games and their players stay online.You will be the main point of contact for customers, responding swiftly but articulately to requests, solving complicated...


  • Copenhagen, Copenhagen, Denmark Secomea Full time

    About Us">At Secomea, we are on a mission to revolutionize the industrial sector by delivering cutting-edge solutions that merge Industrial IoT and cybersecurity. Our innovative approach has elevated industry standards with scalable and user-friendly solutions.We're seeking an experienced Support Engineer to join our dynamic Support team in their daily...


  • Copenhagen, Copenhagen, Denmark Abbott Laboratories Full time

    Abbott Laboratories, a leading global healthcare company, is seeking a highly skilled Customer Support Specialist to join its team. As a key member of our customer support department, you will be responsible for providing expert phone support to customers across the Nordic region.About the RoleWe are looking for an individual with excellent communication...


  • Copenhagen, Copenhagen, Denmark Ageras Full time

    About AgerasAgeras is a leading international provider of banking and accounting services that assist small businesses across Europe and the US with tax preparation services and admin software. Our 4 main products include cloud-based business admin & accounting software, business banking, financing for SMEs, and a marketplace to connect business owners with...

  • IT Support Specialist

    1 month ago


    Copenhagen, Copenhagen, Denmark schmidt hammer lassen architects ks Full time

    Schmidt Hammer Lassen architects k/s is seeking a skilled and highly motivated IT Support Specialist to provide top-notch helpdesk service and IT maintenance for our two architectural studios in Denmark. As our new IT Support Specialist, you will be responsible for delivering exceptional IT support and technical guidance necessary for our company to continue...


  • Copenhagen, Copenhagen, Denmark Pas Normal Studios Full time

    Job Title: Technical Operations Specialist - CopenhagenAbout the Role:We are seeking a highly skilled and experienced Technical Operations Specialist to join our dynamic team in Copenhagen. As a key member of our IT operations team, you will be responsible for providing first-line technical support to our employees across the globe.Key...


  • Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full time

    **About the Role**We are seeking a skilled Technical Support Specialist to join our team at Mastercard Payment Services Denmark A/S. As a key member of our Customer Technical Services team, you will be responsible for providing technical support and resolving issues related to our real-time payment solutions.Job DescriptionThe ideal candidate will have...


  • Copenhagen, Copenhagen, Denmark Onomondo Full time

    At Onomondo, we're looking for a skilled Technical Customer Support Representative to join our team. This role offers an exciting opportunity to work with a cloud-native connectivity platform for the IoT industry.Company OverviewWe're a scale-up company that provides businesses with tools and services to connect and manage their IoT devices securely and at...


  • Copenhagen, Copenhagen, Denmark Better Collective Full time

    About the OpportunityWe are seeking an experienced IT Onboarding Specialist to join our global team at Better Collective in Copenhagen, Denmark. As a key member of our international IT team, you will play a crucial role in ensuring seamless onboarding for new employees across multiple locations.Job DescriptionAssist with user account creation and management...


  • Copenhagen, Copenhagen, Denmark Playdead Full time

    At Playdead, we are seeking a highly skilled Technical Lighting Specialist to join our team and contribute to the development of GAME3, an open-world sci-fi adventure.This role requires someone with technical experience working with lighting in Unreal or other proprietary game engines and strong problem-solving skills. The ideal candidate will be able to...


  • Copenhagen, Copenhagen, Denmark Abbott Laboratories AS Full time

    About Abbott Laboratories A/SAt Abbott Laboratories A/S, we are committed to improving the lives of millions of people around the world. Our innovative solutions in healthcare enable us to make a meaningful difference in people's lives.Job Description:We are seeking an Electrophysiology Technical Specialist to join our team in Denmark. As an...


  • Copenhagen, Copenhagen, Denmark Patrique Mercier Recruitment Spain Full time

    Nordic Speaking Helpdesk Agent OpportunityPatrique Mercier Recruitment ES is proud to offer an exciting role for a Nordic Speaking Helpdesk Agent to join our team in the vibrant city of Athens, Greece.This position is ideal for individuals who are passionate about technology and providing exceptional customer support. As a Helpdesk Agent, you will assist...


  • Copenhagen, Copenhagen, Denmark Weibel Scientific AS Full time

    Unlock Career Opportunities in the Defence IndustryWeibel Scientific A/S develops cutting-edge Doppler radar systems that revolutionize customer experiences worldwide. As our new Logistics Support Specialist, you will play a pivotal role in delivering exceptional ILS services to our global customers.This exciting opportunity offers a unique chance to...


  • Copenhagen, Copenhagen, Denmark Better Collective Full time

    About the RoleThe IT Onboarding Specialist plays a crucial role in ensuring new users are seamlessly integrated into our IT systems. This position requires close collaboration with our international IT teams in London and Niš, providing a unique opportunity to work in a global setting.Main ResponsibilitiesAssist with the creation and management of user...


  • Copenhagen, Copenhagen, Denmark Playdead Full time

    We are seeking a highly skilled technical lighting specialist to join our team at Playdead in Copenhagen, Denmark. The successful candidate will be responsible for supporting our artists and leads with the technical aspects of the lighting pipeline, collaborating closely with rendering programmers to identify and debug problems and develop workflows and...


  • Copenhagen, Copenhagen, Denmark Novo Nordisk AS Full time

    Novo Nordisk A/S is a global healthcare company employing over 70,000 employees worldwide. We are hiring Technical Maintenance Specialists in the Greater Copenhagen Area, Kalundborg, Hjørring, and Odense.This career-changing opportunity within Pharmaceutical Manufacturing offers you a chance to take care of technical installations such as HVAC, steam...


  • Copenhagen, Copenhagen, Denmark Strukton Rail AB Full time

    Omada is currently seeking an IT Support Specialist for Infrastructure and Security to join our team in Copenhagen.About the JobAs an IT Support Specialist, you will play a crucial role in providing technical assistance to our staff and students, helping troubleshoot and resolve issues related to hardware, software, and network systems.This position offers...