Global Technical Solutions Expert
4 days ago
About us
We are a pioneering leader in developing world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping. Our innovative spirit drives our personal growth, and we shape a more resourceful, less wasteful world.
Our company culture is built on trust, allowing us to act on initiative and challenge conventional thinking. This mindset fuels our 140-year-old start-up culture and rapid growth, driving our careers forward.
About The Job
The main purpose of this position is to provide technical support for our Master channels, Key partners, and Sales Companies across the globe. As a Global Technical Support Specialist, you will be responsible for:
- Remote and onsite troubleshooting of technical issues related to pumps, valves, mixing, and cleaning equipment in Food, Dairy, Beverage, Pharma, and Personal care processes.
- Effective communication – discussing complex technical issues and training colleagues in sales companies and sales channels with a customer-focused mindset.
- Networking – creating and maintaining an effective network with different departments (R&D, Product Management, Production, Quality) and coordinating with them to timely and effectively respond to market technical requests.
- Digitalization – contributing towards digitalization initiatives to improve the quality of technical service management systems.
- Quoting specially engineered products, identification of spare parts, support on product documentation & regulations.
- Supporting the claims handling department in the investigation of technical claims.
This position will be based in Kolding, Denmark, with approximately 20 days of travel per year. We expect candidates to have strong technical knowledge and excellent communication skills.
What You Bring
To succeed in this role, you should have at least 7 years of relevant industry experience. A minimum of 3 years of technical understanding of pumps, valves, pipes, and fittings used in the food, pharma, personal & home care industry is ideal. Experience in process engineering, design, commissioning, installation, maintenance, or similar experience in Food, Dairy, Pharma, Personal Care process plants is preferred.
A bachelor's degree in Mechanical, Chemical, Food Engineering, Dairy, or Process Engineering is required. Familiarity with installation and commissioning in dairy and food processing plants is a plus.
Who You Are
You're a curious and eager-to-learn professional with excellent teamwork and communication skills. You have a focus on customers and strive to exceed their expectations. With a keen analytical mind, you quickly identify key problems and know where to focus.
What's in it for you
- We offer you an exciting and challenging position in an open and friendly environment where you can develop and create value for our customers.
- An opportunity to build a global network with different nationalities and learn from them.
- Your work will have a true impact on Alfa Laval's future success, and you'll be constantly learning new things.
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