Logistics Operations Specialist

2 weeks ago


Århus, Århus Kommune, Denmark Maersk Full time

At Maersk, we are committed to connecting and simplifying global trade for our customers' growth. Our Maersk Project Logistics (MPL) team excels in designing transport solutions, managing special cargo transportation, and providing end-to-end project management services.



In the pivotal role of Operations Manager SCU 1, you'll play a crucial part in shaping our foundation and future for one of our key customers.



We offer a unique blend of being part of a rich heritage and an enthusiastic, youthful, fast-paced logistics company. We believe in rewarding and recognizing performance within highly professional teams supported by our distinctive values.



Key Responsibilities:




  • Formulates and executes a local customer service strategy to deliver on global and local targets and priorities.
  • Involved in executing on agreed targets.
  • Establishes, synchronizes, and executes on the customer roadmap with the customer and the respective Key Client Manager.
  • Maintains a dynamic and scalable customer service organization where resources are managed effectively and efficiently.
  • Conducts periodic reviews with customers on priorities and performance to ensure internal performance is reflected in customer satisfaction.
  • Cultivates customer relationships and listens to understand.
  • Drives continuous improvement, monitors performance against established KPIs and targets, and takes corrective action as required.


Our ideal candidate is a self-driven person who can stay cool in a hectic and complex environment. You thrive in a collaborative role being responsible for the service provided and are always willing to go the extra mile.



We are committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.



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