Business Transformation Specialist

5 days ago


Copenhagen, Copenhagen, Denmark WSAudiology Full time

At WS Audiology, we are committed to accelerating our business transformation in the hearing aid industry. As a highly motivated individual, you will support and train key users in the non-market segment, focusing on CRM Case Management.

Key Responsibilities
  • Develop and implement effective collaboration models with departments involved in the CRM Case Management process
  • Document relevant business processes and capture requests for change towards Salesforce
  • Work on projects related to case-to-non-market both as a business analyst and as a project manager

We are seeking an experienced professional with 3-5 years of experience in a market leading CRM system, such as Salesforce. Strong communication skills and the capacity to engage in a multicultural environment are essential.

Requirements
  • Bachelor's degree in Business, IT, or other related field
  • Experience with CRM implementation/adoption across different functions in a complex international environment
  • ITIL, Agile, or Salesforce Certifications are an added advantage


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